No Quibbles Guarantee. Our returns policy is simple! Our “no problems” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart (which is fair enough) you must return it to us unused and in its original, re-saleable condition within 21 days for a prompt replacement, exchange or refund. Please notify us within 7 seven days of receipt, that you wish to return the item(s).
Faulty or defective Item: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us.
Change of Heart: Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you.
Personalised Goods: We are unable to accept the return of personalised goods.
Under the Consumer Contracts Regulations, customers that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Items lost in transit:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
How do I return an item?
Simply email us in our contact section, and one of our customer support team will guide you through the details required to return an item and will enable us to process your return quickly and efficiently. Please note, in all instances Own The Sun shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Own The Sun Please allow up to 30 days. Any refund will be made in the same form of payment that was used to make the initial purchase.
If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time.
We NEVER exchange, sell or otherwise give away your email address to other companies.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many ‘hits’ our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don’t track individual users pathways through the site. Our site also uses ‘cookies’.
Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your ‘Temporary Internet Files’ folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don’t use it on a personal level to track individuals and their behaviour.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you are worried about anything to do with our site, please email us using the contact section and we’ll be glad to talk through any issues with you.
TO THE FULLEST EXTENT PERMITTED AT LAW, OWN THE SUN IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, OWN-THE-SUN.COM LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Own The Sun, own-the-sun.com, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Own The Sun does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Own The Sun, its affiliates, directors, employees or other representatives